Call Me Today For Your
Free Market Appraisal

(09) 262 6708Arn Mehta

Request A Market Appraisal

  • First Name:
  • Last Name:
  • Phone:
  • Mobile:
  • Email:
  • Property Suburb:

Get My Latest Listings By Email

  • First Name:
  • Last Name:
  • Email:

Search My Listings

  • to
  • to

Complaints Procedure

The Real Estate 2008 Act provides a new complaints process, which will provide transparent and fair processes for all parties involved in a complaint. All agents must have procedures for handling disputes. Following those procedures may be the quickest way to resolve your disputes. If the disputes are unable to be resolved out this way you can complain to the Real Estate Agents Authority under the Real Estate Agents Act 2008. There are existing consumer protections, such as those provided by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

How to Make a Complaint Brochure: 
Click here to download the How to Make a Complaint brochure [PDF] 
You can also request a copy of this brochure by calling 0800 for REAA (0800 367 7322).

Complaint Form:
Click here to download the Complaint Form [PDF]
You can also request a copy of this form by calling 0800 for REAA (0800 367 7322).

Steps to make a complaint?
If you decide to complain to the Authority about our unsatisfactory services to your Agents the complaint must be in writing.  The complaint form has been developed to help you provide the information required for a formal complaint. You can click here to download the Complaint Form [PDF] or you can request one by calling 0800 for REAA (0800 367 7322).

You can deliver your complaint personally, fax, post or e-mail it. The REAA contact details are:

PO Box 25371, Wellington 6146
Level 2, 10 Brandon Street, Wellington
Phone: 0800 for REAA (0800 367 7322)
Fax: 04 815 8468
Email: info@reaa.govt.nz

You must identify the Agent you are complaining about, with details of the agency they work for and the outline of your reason for making a complaint together with your support information in writing and provide any steps that you have already taken to try and resolve the complaint, and provide any relevant documents. You must also provide a contact address.

If you require further information please call 0800 for REAA (0800 367 7322).